Download Customer Service Representative Handbook (Professional Edition) for iPhone, iPad

Category: Business
Developer: Edward Choi
Version: 1.2
Size: 0.4 MB
$9.99

Description

---- YOU CAN FIND THE INFORMATION CONTAINED IN THIS APPLICATION VIA THE NET AT WIKIPEDIA.COM----

Customer Service Representative Handbook
Customer service is the provision of service to customers before, during and after a purchase.

According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged/swapped, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.

What's New in Version 1.2

Content updated~

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Screenshot of Customer Service Representative Handbook (Professional Edition)
Screenshot of Customer Service Representative Handbook (Professional Edition)
Screenshot of Customer Service Representative Handbook (Professional Edition)

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