Free

Category: Business

Updated: Feb 2, 2018

Version: 2.0

Size: 11.5 MB

Developer: Tata Consultancy Services

Seller: Tata America International Corporation

Rated 4+

Compatibility: iPad 74, iPad 73, iPad 72, iPad 71, iPad 612, iPad 611, iPad Pro97 Cellular, iPad Pro97, iPad Pro Cellular, iPad Pro, iPad Mini 4 Cellular, iPad Mini 4, iPad Mini 3 Cellular, iPad Mini 3, iPad Air 2 Cellular, iPad Air 2, iPad Mini Retina Cellular, iPad Mini Retina, iPad Air Cellular, iPad Air, iPad Mini 4G, iPad Mini, iPad FourthGen 4G, iPad FourthGen, iPad ThirdGen 4G, iPad ThirdGen, iPad 2 3G, iPad 2 Wifi

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More by Tata Consultancy Services

Description

CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity,  customer  satisfaction, escalations etc. 

Key Features/benefits:

1) Charts for Volume Trending and SLA trending and productivity
2) Engagement management - Issue management, MOM, escalations, customer feedback
3) Team charter, roles and responsibilities, training plan and tracker
4) Provides role based access at the various engagement levels
5) Seamlessly integrates and pulls data from other business applications
6) Visibility to real time information, status and health of the engagement
7) Business decisions powered through the readily available volume & SLA trending and productivity reports
8) Transparent metrics reporting and process management
9) Helps improve customer satisfaction due to timely reporting and communication
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What's New in Version 2.0

·         Account based customized governance and delivery reports
·         Interactive Dashboard for Business Value Realization
·         Bug fixes for reported issues

Screenshots for iPad